Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that certain oversized furniture items may be subject to a restocking fee.
Can I pick up my online order at a local store?
Yes, we offer a free 'Ship to Store' option. Simply select your preferred Bouclair boutique at checkout, and we will notify you when your items are ready for pickup.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Bouclair gift cards.
How can I care for my Bouclair textiles and cushions?
Most of our cushion covers are removable for easy cleaning. We recommend checking the specific care label on each product for washing instructions, though most items prefer spot cleaning or a delicate cold wash.
Do you offer assembly services for furniture?
Our furniture is designed for easy home assembly and includes detailed instructions. While we do not offer in-house assembly services, our customer support team is available to assist with any questions during your setup.